Refund Policy

Last updated: December 23, 2025

Introduction

At GTopUp, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can request a refund for our services.

Refund Eligibility

You may be eligible for a refund if:

• You received the wrong product.
• The product was not as described.
• You experienced technical issues that prevented you from using the product, and our support team was unable to resolve them.

Refund Process

To request a refund, please contact our customer support team within 7 days of your purchase. You will need to provide:

• Your order number.
• A detailed explanation of why you are requesting a refund.
• Any relevant evidence (e.g., screenshots).

Our support team will review your request and respond within 48 hours. If your refund is approved, we will process it within 5-7 business days. The refund will be issued to the original payment method.

Non-Refundable Items

The following are not eligible for refunds:

• Digital goods that have been used or redeemed.
• Products that were delivered correctly but are no longer needed.
• Products purchased more than 7 days ago.

Chargebacks

We strongly encourage you to contact our customer support team before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your account.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions about this Refund Policy, please contact us at gtopupshop@outlook.com.